Information Communication Technician Level 3 Apprenticeship

Learn how to support and engineer cutting-edge IT systems

Technology continues to develop at a rapid pace and tech skills are in high demand. But a 2023 report by Forbes Advisor found that 93% of businesses said that there is an IT skills gap in the UK jobs market.

Embark on a dynamic journey where you will master the art of supporting and engineering cutting-edge IT systems with our Information Communication Technician Level 3 Apprenticeship.

At a glance

Entry requirements

Anybody with GCSE Maths & English at (4-9) or equivalent. However, at althaus we do not see this as a limiting factor. If you have the passion, creativity, and flair for the digital industry, we want to speak with you.

Start your digital career with althaus

Complete the form below and one of our team will be in touch to discuss your career.

Length of Residence in the UK(Required)
I was (or will be) aged 16 or older as of 1st August 2022(Required)
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Information Communication Technicians have a range of responsibilities, including providing support to internal and external customers, diagnosing and resolving hardware and software issues, both remotely and in person.

They will interact with a diverse range of internal and external users of digital systems, engaging through digital channels, remote communication, and face-to-face interactions. Learn these skills and more with our Level 3 Apprenticeship programme.

Thrive in an increasingly digital world with our digital leadership training. Free with every apprenticeship we offer, our Learn Digital. Lead Digital. programme breaks new standards, incorporating the latest AI tools and soft skills you need to become a future leader in digital.

As the only training provider offering a complimentary leadership programme with every apprenticeship, you’ll be given the chance to take part in five one-day workshops which will help to lay the foundations necessary to pave your future digital career.

Choose between the Support Technician and Network Technician pathways with the Information Communication Technician Level 3 Apprenticeship.

Support Technician pathway

This is designed for those who thrive in a desk-based role, specialising in resolving system user queries and promptly addressing faults in a helpdesk environment. As a Support Technician, you’ll be the first line responder to IT issues on a helpdesk. Typical job roles include:

  • IT Helpdesk Technician
  • 1st/2nd Line IT Support
  • IT Technician
  • IT Support Analyst
  • IT Repair Technician
  • Network Technician


Network Technician pathway 

This pathway offers a blend of desk-based work and on-site visits, making it a dynamic choice for those who enjoy a more varied work environment. As a Network Technician, you will play a key role in ensuring smooth operations across both a helpdesk and in the field.

Typical job roles include:

  • Junior Network Engineer
  • Network Support
  • IT Field Technician
  • Telecommunications Engineer
  • Cloud Technician
  • Maintenance/Data Centre Technician


The programme will cover a wide range of topics designed to serve as the building blocks of knowledge and skills essential for aspiring Information Communication Technicians:

  • Supporting a Customer Base 
  • Vendor Support Documentation 
  • Operating Systems and Hardware 
  • Applications and Software 
  • Mobile Devices 
  • Storage Solutions 
  • Database Fundamentals
  • Maintenance Strategies 
  • Network Concepts, LANs and WANs 
  • Network Addressing and Numerical Skills 
  • Virtualisation 
  • Cloud Computing 
  • Troubleshooting, Fault Finding and Testing
  • Information Security 
  • Legislation and Ethics
  • Health and Safety for IT Professionals
  • Business Continuity and Disaster Recovery
  • IT Project Methodology
  • Careers Education Information Advice and
  • Guidance

In this programme, you can also gain your CompTIA Network+ certification and open doors in the realm of IT infrastructure management. This certification will equip you with the expertise to tackle a wide array of tasks, including troubleshooting, configuring, and managing networks. 

Why althaus

At althaus, it’s our mission to unleash the digital leaders of tomorrow, ensuring that both learner and employer have the skills and resources needed to thrive. You’ll be equipped with the very latest technical knowledge and taught in creative problem solving, effective communication and emotional intelligence to future proof your employability.

As an apprentice, you’ll gain access to high-quality training, cutting-edge facilities and tailored teaching plans which enable you to generate real, measurable value for the businesses you join.

Our apprenticeships are tailored to meet the needs of the business you’ll be joining. You’ll immediately progress in relevant areas in order to add meaningful value from the outset. Throughout the apprenticeship, you’ll develop cutting-edge technical proficiencies, while developing digital leadership skills to help you become the digital leaders of tomorrow.

Register your interest today for more information on our apprenticeship opportunities, and kickstart your digital career with althaus.