Information Communication Technician Apprenticeship

Learn how to engineer cutting-edge IT systems

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Information Communication Technician L3

Technology continues to develop at a rapid pace and tech skills are in high demand, but there is still a significant IT skills gap in the UK jobs market. Through this apprenticeship programme, you’ll embark on a dynamic journey where you will master the art of supporting and engineering cutting-edge IT systems, with the option to choose between Support Technician and Network Technician pathways to specialise in your preferred area.

At a glance

16 month course
Earn while you learn
Fully funded training
Flexible, blended delivery
One-to-one mentoring

Entry requirements

Anybody with GCSE Maths & English at (4-9) or equivalent. However, at althaus we do not see this as a limiting factor. If you have the passion, creativity, and flair for the digital industry, we want to speak with you.

Start your digital career with althaus

Complete the form below and one of our team will be in touch to discuss your career.

About the course

Information Communication Technicians have a range of responsibilities, including providing support to internal and external customers, diagnosing and resolving hardware and software issues, both remotely and in person.

Through this course, you will build the technical knowledge as well as the skills needed to interact with a diverse range of internal and external users of digital systems, engaging through digital channels, remote communication, and face-to-face interactions.

In this programme, you can also gain your CompTIA Network+ certification and open doors in the realm of IT infrastructure management. This certification will equip you with the expertise to tackle a wide array of tasks, including troubleshooting, configuring, and managing networks.

What you’ll learn

Course topics

Supporting a Customer Base
Vendor Support Documentation
Operating Systems and Hardware
Applications and Software
Mobile Devices
Storage Solutions
Database Fundamentals
Maintenance Strategies
Network Concepts, LANs and WANs
Network Addressing and Numerical Skills
Virtualisation
Cloud Computing
Troubleshooting, Fault Finding and Testing
Information Security
Legislation and Ethics
Health and Safety for IT Professionals
Business Continuity and Disaster Recovery
IT Project Methodology
Careers Education, Information & Advice

Support Technician pathway

This is designed for those who thrive in a desk-based role, specialising in resolving system user queries and promptly addressing faults in a helpdesk environment. As a Support Technician, you’ll be the first line responder to IT issues on a helpdesk.

Network Technician pathway

This pathway offers a blend of desk-based work and on-site visits, making it a dynamic choice for those who enjoy a more varied work environment. As a Network Technician, you will play a key role in ensuring smooth operations across both a helpdesk and in the field.

Why althaus

At althaus, it’s our mission to unleash the digital leaders of tomorrow. You’ll be equipped with the very latest technical knowledge and taught creative problem solving, effective communication and emotional intelligence to future-proof your employability.
You’ll gain access to high-quality training, cutting-edge facilities and tailored teaching plans which enable you to generate real, measurable value for the businesses you join.

Our apprenticeships are also tailored to meet the needs of the business you’ll be joining. You’ll immediately progress in relevant areas in order to add meaningful value from the outset.

Throughout the apprenticeship, you’ll develop cutting-edge technical proficiencies, while developing digital leadership skills to help you become a digital leader of tomorrow.