IT Support Fundamentals Accelerator

Learn more about lifecycles and how they influence processes and technology. This module covers the solutions delivery lifecycle, software development lifecycle, and system delivery lifecycle.

At a time where remote working has been more of a requirement than ever before, VPNs have helped to shape the way in which many organisations and individuals communicate. Learn more about VPNs and how they play an important part in securing network communications.

Security has become increasingly important in mobile computing due to the increased demand for these types of devices, and there is growing concern for the protection of personal and business information stored on mobile devices. Learn more about threats to security via mobile devices and how to protect against them.

Explore electrostatic safety and its impact on electronic devices. Take a closer look at the risks involved when working with static electricity and what steps can be taken to mitigate the risks it poses. Also learn about some of the equipment that can be leveraged to negate static electricity when working with ESD (Electrostatic Discharge) sensitive components including electrostatic wrist bands and mats.

Learn more about infrastructure for IT solutions, including network communication and cloud computing and operating systems.

Explore the role of effective team working in a marketing environment, and the importance of communication, collaboration and conflict resolution in the workplace.