Inclusion & Support Officer apply now and Build Your Career

The Opportunity…

At althaus digital, we’re not your average training provider. We’re an Ofsted OUTSTANDING digital training company that does things differently. Our mission? To unleash the digital leaders of tomorrow by empowering our learners with a powerful blend of technical skills and leadership abilities. By joining us, you’ll play a pivotal role in transforming lives, businesses, and the digital landscape.

The Role…

As an Inclusion & Support Officer, you will play a key role in ensuring an inclusive and accessible learning environment. You will work closely with learners, mentors, and support teams to identify and address barriers to learning, providing tailored support to those with additional needs. Responsibilities include:

• Provide guidance and support to learners with additional learning needs, ensuring reasonable adjustments are in place.

• Work closely with mentors to develop and implement support strategies that promote inclusion and accessibility.

• Conduct assessments to identify student support needs and create individual learning plans where required.

• Offer 1:1 support sessions for learners who need additional assistance with their studies or personal development.

• Act as the key point of contact for learners requiring inclusion support, advocating for their needs and ensuring they have a positive learning experience.

• Keep up-to-date records of student support requirements and interventions.

• Contribute to the development of policies and procedures related to inclusion and learning support.

• Conduct monthly workshops on topics including CEIAG (Careers, Education, Information, Advice & Guidance), personal development, positive mindset, and work skills to empower learners.

• Support learners in building self-care strategies and develop accessible resources to promote mental well-being and resilience.
• Carry out welfare, wellbeing, and suitability checks for learners, identifying risks and implementing early interventions where needed.

• Develop self-care resources and strategies to support learners’ mental health and resilience

• Promote awareness of neurodiversity and inclusion across Althaus Digital’s training programmes.

What we’re looking for…

• A qualification in a relevant field (e.g., Education, Special Educational Needs (SEN), Learning Support, Mental Health, or Inclusion Support) or equivalent experience.

• Experience supporting individuals with additional learning needs, neurodiversity, or disabilities in an educational or training setting.

• Excellent organisational skills with the ability to manage multiple tasks effectively.

• Strong knowledge of safeguarding, wellbeing frameworks, and reasonable adjustments.

• Ability to conduct welfare checks and manage sensitive situations with empathy.

• Strong understanding of inclusive learning practices and reasonable adjustments.

• Excellent interpersonal and communication skills, with the ability to build supportive relationships with learners.

• Ability to work collaboratively with multiple stakeholders, including mentors, support staff, and external businesses.

• Knowledge of safeguarding and data protection policies in relation to learner support.

• Attention to detail and a proactive approach to problem-solving.

What makes you stand out…

• Experience working in a digital training or apprenticeship environment.

• Familiarity with assistive technologies and tools that support learners with additional needs.

• Mental Health First Aid or similar certification.

• Experience delivering training or workshops on inclusion and accessibility.

Some of the fantastic perks you’ll enjoy at althaus…

✨ 25 days annual leave, increasing with length of service
🎂 Your birthday off – because you deserve to celebrate!
🎄 Office shutdown during the festive period – enjoy quality time with loved ones.
🛏️ Flexible working options – we trust you to manage your time.
💼 Ongoing investment in your professional development – grow with us.
🧠Access to mental health and well-being platforms.
🎉 Team building days and engaging social events – we love to celebrate success.
🖥️ Discounted accelerator courses for friends and family – share the althaus magic!
🥳 Internal engagement initiatives to make every day enjoyable.
💪 Be part of an OUTSTANDING team driving digital excellence.

What to expect during the interview process:

We want to ensure you’re the right fit for us, and that we’re the right fit for you! Our process is designed to be relaxed yet insightful:
Stage 1: A 30-minute Teams call with our Head of Delivery – this is all about fit and feel.
Stage 2: An in-person interview at our office with our Delivery Team and panel. This stage may also include a fun and interactive interview activity to showcase your skills in action.

Ready to apply?

If you’re excited about this opportunity, we’d love to hear from you! Click Apply Now and start your journey with Althaus Digital.

At althaus, safeguarding is at the core of what we do. This role may involve working with children and vulnerable adults, and references and DBS checks will be required as part of our safer recruitment process.

Althaus is an equal opportunity employer, committed to building a diverse and inclusive workplace.