Learner Experience Coordinator apply now and Build Your Career

The Opportunity…

At althaus digital, we’re not your average training provider. We’re an Ofsted outstanding digital training company that does things differently. Our mission? To unleash the digital leaders of tomorrow by empowering our learners with a powerful blend of technical skills and leadership abilities. By joining us, you’ll play a pivotal role in transforming learners lives, businesses, and the digital landscape.

Please note we’re planning ahead for future growth — recruitment for this role will take place closer to January 2026, but we’re excited to start connecting with potential candidates now.

The Role…

As a Learner Experience Coordinator, you’ll play a vital role in supporting and guiding learners through enrolled on our Skills Bootcamp programmes. You’ll be the first point of contact for learners – conducting reviews, tracking progress, and helping them move towards their digital career goals. You’ll work closely with our delivery team, ensuring every learner receives an outstanding experience.

What You’ll Be Doing…

• Carrying out learner onboarding activities such as pre-start calls and initial assessments

• Conducting regular reviews and check-ins to monitor progress and offer support

• Maintaining accurate learner records and notes within our internal systems

• Delivering one-to-one or group online support sessions to learners

• Acting as a mentor, motivator and guide throughout the learner journey

• Supporting with administrative tasks related to learner engagement

• Joining live delivery sessions to check in with learners and gather feedback

• Promoting Althaus’ high standards of service, engagement, and learner care

• Refering learners with additional learning support needs to our Inclusion Support Team

About You…

We’re looking for someone who is enthusiastic, learner-focused and thrives on helping others succeed. You’re approachable, organised, and confident communicating with a wide range of people.

What You’ll Bring…

• Previous experience in a mentoring, coaching or learner support role – ideally within an education, apprenticeship, or bootcamp environment

• Excellent interpersonal and communication skills

• Strong organisational skills and attention to detail

• A passion for digital skills and supporting people to succeed in their careers

• Confidence with online systems, Microsoft Office and video conferencing platforms

• Someone who is self-motivated and has a proactive approach to your work

Some of the fantastic perks you’ll enjoy at althaus…

✨ 25 days annual leave, increasing with length of service

🎂 Your birthday off – because you deserve to celebrate!

🎄 Office shutdown during the festive period – enjoy quality time with loved ones.

🛏️ Flexible working options – we trust you to manage your time.

💼 Ongoing investment in your professional development – grow with us.

🧠Access to mental health and well-being platforms.

📢 Employer Supported Volunteer Day – one day paid leave to volunteer for your local community.

🎉 Team building days and engaging social events – we love to celebrate success.

🥳 Internal engagement initiatives to make every day enjoyable.

💪 Be part of an OUTSTANDING team driving digital excellence.

What to expect during the interview process:

We want to ensure you’re the right fit for us, and that we’re the right fit for you! Our process is designed to be relaxed yet insightful:

Stage 1: A 30-minute Teams call with our Delivery Manager – this is all about fit and feel.

Stage 2: An in-person interview at our office with our Head of Delivery and Delivery Manager. This stage will also include a fun and interactive interview activity to showcase your skills in action.

Please note: This role is a hybrid role, working at least 2 days in the Derby Office per week, and the rest remotley.

Ready to apply?

If you’re excited about this opportunity, we’d love to hear from you! Click Apply Now and start your journey with Althaus.

At althaus, safeguarding is at the core of what we do. This role may involve working with children and vulnerable adults, and references and DBS checks will be required as part of our safer recruitment process.

Althaus is an equal opportunity employer, committed to building a diverse and inclusive workplace.